By PRisMark
November 14 2012
It has been quite a while though since Wasps enjoyed a season in the sun. And while the odd green shoot keeps trying to emerge, there’s still a nagging suspicion that the cold winds could blow and Wasps as we know it could get well and truly persisted on. The wrangling over the sale of Wasps by Steve Hayes to parties not fully known has been long, complex and seemingly byzantine in its intrigue. What it has thrown into sharp relief is the complete powerlessness of supporters to influence the outcome.
Some of us rail against the lack of openness and inconsistent communication from the club throughout the process while others sit tight and hope for the best. No-one appears particularly delighted though at the Soviet-esque silence that has descended since the Lucan-like Ken Moss mounted Shergar and, apparently, rode to the defence of a club reduced to significant debt, a brand of questionable value and a rather more lucrative stake in Premiership Rugby. Where the club stands at the moment is a riddle wrapped in a mystery within an enigma.
Two elements of the puzzle are particularly intriguing. The first is the visibility of the owners – or complete lack-of. Other than an interim front man from the past regime; a lawyer involved in the sale and someone apparently keeping the ship afloat on a day-to-day basis, the money and power behind the deal remain concealed in a cloak of invisibility. Why? Such reticence invites speculation: is Steve Hayes still pulling the strings? Has the deal foundered? Is there an Arab prince or bunch of Sarfie diamond mine owners poised to pounce? No-one knows, and in the absence of concrete information, speculation ranges from the potentially credible to potentially subversive. Effective corporate communication is key in successful take-overs. Communication can’t be turned on and off like a tap but has to be a continuous process – even when there doesn’t seem much to say. Sadly, when the appointed officers of the new entity appear to be a lawyer and an accountant, the positive impact of effective communication always seems likely to be overlooked.
The second area of intrigue some months on from the completion of the deal is: why no business plan? Most of my career has been in corporate communication during big changes and I’ve been on both ends of takeover deals. In any takeover I've worked on, the purchaser’s business plan for the new entity has been built during the take-over process - broad-brush at first, but then fleshed out as more and more of the detail becomes available through due diligence. So, by the time the deal's completed, the new owner has a pretty good idea of what their strategy for their new purchase is going to be and how they will implement it. That too generally requires a lot of communication work with stakeholders, both for reassurance and to stamp the hallmark of the new regime on their new purchase.
Yet we’ve heard nothing – and there are clearly several big issues out there very visible to supporters that need to be addressed rapidly. For instance, it’s galling to see the side run out week after week without a major shirt sponsor. Each time this happens, the club has lost more and more money while a deal for any potential sponsor becomes less attractive by the fact they’ll have less exposure this season. And, of course, a lead sponsor offers a halo effect drawing in other sponsors who wish to be associated with the ‘big name’.
Equally, there’s a dearth of creativity in the club’s marketing activity. Ticket prices are frozen at last year’s painfully high levels. They didn’t work then and why on earth should they now? Surely the definition of madness is continuing to do the same thing but expecting a different result? Crowds are in decline across our major sports and Premiership rugby seems to be suffering disproportionately. As supporters, we can see that there may well be plenty of ways to cut the numbers differently to get more bums on seats and perhaps even generate greater income. Sadly, no-one’s asking us.
Finally, we’re seeing again the impact of the loss of a few players on the squad. It’s a lot better squad than Wasps have had for a few years, but it’s still worryingly thin in places. The real fear is that there’s no money to replace the likes of Berry and Birkett – and the surfacing of an outstanding debt of £400,000 to Wycombe Wanderers without any explanation from Wasps of what this is and when and how it will be paid only plays into the doom mongers’ court.
Of course, Wasps does have one great and largely untapped asset: its supporters. From those who would love to gain a financial stake in the club if shares were offered to the full gambit of professional skills, we have much to give and an emotional stake in the club that would make that giving all the easier. But, until we’re called on – and know who’s calling – that deep well of expertise and experience remains untapped.
I’m happy to cede the moral high ground to those who sit tight on their mountain and say ‘it’ll all be all right.” But trust is earned, and Wasps have done little too earn mine in the last few years. From past experience, I’m also quite aware that the high ground is where the lemmings sit. We all want Wasps to be the best it can be. Surely we therefore have a role in keeping its management accountable and by offering the kind of expertise that’s unique to sports followers – that emotional attachment that makes a sports club quite different from any other business. Wasps’ new owners, whoever they are, would do well to tap that well before it runs dry.
Quote:pds18464
Dont like the title though ...wasnt that the song they had to ban from hospitals when it was No.1?
Quote:waspman
Very well written piece that echoes my thoughts as well.