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One of the biggest gripes is lack of communication - despite the efforts of Chris Wearmouth etc. There have been suggestions of asking for Supporters representatives on the board or at key meetings, but we feel that this would be inappropriate. The main area we feel that can be improved is the official website. It's not user friendly, is difficult to navigate around and does not get updated frequently or quickly enough. In a word 'Clunky'. Can the website be improved to provide more up to the minute, relevant information?

Can Saints introduce a simple reward scheme for loyalty of continuous ST membership?  Perhaps in a similar fashion to Employers rewarding Employees for continuous service with an extra days holiday. For example: A free ticket to an Away game for 5 years … Or a free Shirt for 10 years. This would encourage STH to stay loyal through the lean seasons for fear of losing their 'service' .10% discount on a keyring or car-sticker is not enough! 

As season ticket holders we are Supporters of Northampton Saints. It can often feel that we are looked upon merely as customers. Does the Club have a distinction between customer and Supporter and what does the Club feel the distinction means? 

The Club puts on many functions during the year, usually at a high premium. Can the Club do more for the ordinary Supporter, such as a return of 'Why the whistle went', which does not cost an arm and a leg to attend? Even town centre pubs can put on a curry night, including a drink, for less than £10...

Do The Directors undertake regular performance appraisal of its Executive Directors? Has that process identified any performance gaps and training needs? Have those training needs been addressed? 

In their respective years spent in post, how much time has been spent by the Chief Executive, Commercial Director and Director of Rugby in off-the job training and personal development? 

Do any of the Executive Directors have any professional mentors? If not, would the Club consider seeking out such a resource?

Probably covered by the Matchday experience, but relevant for all times. The general pricing of everything in the Club seems very excessive, from beer to merchandise. Whilst we know that the Club is a commercial venture, we feel that the supporters are being exploited. Comparing prices around the Premiership Clubs, we are one of most expensive in all aspects. In light of the current economic climate, are there any plans to address this? If not, why not?